iiQ Facilities
Description
iiQ Facilities is a facilities and maintenance management platform used by schools and educational institutions for submitting, tracking, and resolving work orders related to building maintenance, repairs, and operational requests.
Developed by Incident IQ, the platform provides a centralised system for managing facilities-related tickets across school campuses. Staff members can submit work orders for issues such as plumbing, electrical faults, HVAC concerns, grounds maintenance, and general repairs through a web interface or mobile application.
Tickets are routed to appropriate maintenance personnel based on category, location, and priority, with status updates communicated to the original requester throughout the resolution process. The system includes asset tracking functionality, allowing maintenance teams to associate work orders with specific equipment, rooms, or buildings and maintain service histories for individual assets.
iiQ Facilities forms part of the broader Incident IQ service management suite, which also covers IT support, human resources, and other operational areas within K-12 school districts. Administrators can configure workflows, approval chains, and service-level agreements to reflect district policies, and reporting tools provide data on ticket volumes, response times, technician workload, and recurring issues.
The platform supports integration with other district systems and offers role-based access controls to manage permissions for technicians, supervisors, requesters, and external contractors. Typical users include facilities directors, maintenance staff, custodial teams, and school administrators in primary and secondary education settings, predominantly in the United States.