iiQ Ticketing
Description
iiQ Ticketing is a help desk and service management platform used by K-12 school districts for managing IT support requests, asset tracking, and operational workflows across schools.
Developed by Incident IQ, the platform provides a ticketing system designed specifically for the workflows and asset types found in school environments. Users, including staff and students, can submit support requests through web and mobile interfaces, with tickets routed to the appropriate technicians based on issue type, location, and priority.
The system includes asset management functionality that tracks devices such as Chromebooks, iPads, laptops, projectors, and interactive displays, linking each asset to its assigned user and service history. Workflow automation tools allow administrators to configure approval chains, escalation rules, and notification policies.
The platform extends beyond IT support to cover facilities maintenance, human resources requests, and other operational areas through configurable ticket categories. It integrates with student information systems, identity providers, and device management platforms commonly used in education, including Google Workspace, Microsoft Entra ID, ClassLink, and various MDM solutions.
Reporting and analytics features provide data on ticket volumes, resolution times, technician performance, and asset lifecycle metrics. The system is delivered as a cloud-hosted service and is typically used by school district IT departments, technology coordinators, and operations staff to centralise service requests across multiple campuses.
