TOPdesk Service Management

Built around a shared service management model, the platform consolidates support functions from multiple departments into a single system, allowing IT, facilities, HR, and other support teams to manage requests through a common interface. Core modules include incident management, problem management, change management, asset and configuration management, contract management, reservations management, and a self-service portal.

The software is offered as both a cloud-hosted SaaS solution and an on-premises installation, with configurable workflows, knowledge base functionality, and reporting dashboards. In the education sector, TOPdesk is used by schools, colleges, and universities to manage IT helpdesk tickets, facilities maintenance requests, room and equipment bookings, and HR queries from staff and students.

The self-service portal allows end users to log calls, track progress, and search a knowledge base for solutions. Integrations are available with directory services such as Active Directory and with common enterprise systems for single sign-on, asset discovery, and identity synchronisation.

The platform supports multiple languages and includes mobile applications for both end users and support agents.